Plumbing Ascot FAQs
These are the questions Plumbing Ascot gets asked most often, pulled together with the answers in plain words. If yours is not here, ring (07) 3067 4289 and ask.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
The page runs through the money questions first, then the trades we carry, then what to do when water or gas is misbehaving at short notice. The Ascot home page carries the full service list, and every page ends with the same number.
Questions About Price and Booking
Price comes up before anything else on nearly every call, so it goes first here too. Nothing starts, and nothing is charged, until you have seen and approved a figure.
Call (07) 3067 4289How does pricing work before any work starts?
You get a fixed quote before any work starts, and the price you approve is the price you pay, whether the job is a dripping mixer or a full drain rebuild.
Can I pay by card or EFTPOS on the day?
Yes, when the work is done you can pay by card or EFTPOS right there, with nothing left owing and no paper invoice arriving in the mail weeks later.
What should I have ready before I ring?
Where the problem is, which fixtures it affects and anything you have already tried all help the diagnosis, because a clear description over the phone brings the right parts on the first visit.
How soon can a plumber get to me?
Call early and we will get a plumber to you same-day where we can, because the run book is always lighter before the first jobs of the day go out.
What We Work On
Water, drains and gas, in short. The longer answers sit on the emergency plumbing, general plumbing, drainage and hot water pages, each with a page for its own jobs.
Call (07) 3067 4289Do you do gas fitting as well as water and drains?
Yes, gas work sits alongside water and drainage under QBCC No: 15024607, so cooktop installs, heater connections and gas line repairs all come under the same licence and the same visit.
Who owns the pipes out in the street?
Urban Utilities maintains the mains and the public sewer under the roadway, and the boundary connection marks the changeover, with everything on your side of it being yours to keep in order.
Can old drains be checked without digging up the garden?
Yes, a camera run down the drain films every joint and bend on screen, which is how roots, dropped joints and collapsed lengths get found without digging up the yard.
Do you replace hot water systems or only repair them?
Both, because valves, elements and thermostats get repaired, while a rusted cylinder gets replaced, and the new unit gets sized to your bathrooms rather than swapped like for like on the day.
Can you fix a leaking tap or a running toilet?
Yes, from a hardened washer in a garden spigot to a pan that rocks on its base, taps and toilets are the bread and butter of the trade and mostly fixed in one visit.
Do you work on bathrooms and kitchens during renovations?
Yes, from moving a laundry tub to re-plumbing a renovated bathroom, the water gets isolated, the new runs pressure tested, and the existing fixtures reconnected once the tiling is done.
Emergencies and Wet Weather
Plumbing Ascot takes the late-day calls as well as the booked ones. The suburb sits above the mapped Brisbane River flood extents, so the water trouble here usually arrives with a summer downpour rather than off the river.
Call (07) 3067 4289What should I do first if a pipe bursts?
Turn the water off at the meter first, then open a low tap to drain what is left in the pipes, and keep the power off if the water is anywhere near it.
What if I can smell gas indoors?
Leave the property first and make the call from out on the footpath, with nothing switched on or off on the way out, because a spark near a gas build-up is the danger.
Why do the old drains block so often?
Most house drains here are old earthenware laid in socketed lengths, the reactive clay under the hill keeps working the joints open, and the established gardens send fine roots straight for those gaps.
Does summer storm season change what breaks?
It does, because a heavy afternoon downpour sends run-off racing down the hillside from Bartleys Hill, and yard gullies or downpipe connections on the streets below cop the overflow when the stormwater side is choked.
Do you find hidden leaks under paving or inside walls?
Yes, because a damp patch, a greener strip of lawn or a meter that keeps turning with every tap shut all point to a hidden leak, and each one gets traced back to its source.
How do I book a plumber?
Ring (07) 3067 4289 and describe the problem and its location, then we'll book a time, with same-day where we can and a fixed quote before any work starts at your place.
